Kaspersky is the most advanced among all the IT related software products in terms of technologies and features. But on one hand where these advancements bring appreciation for the software at the same time on the other hand they also make the basic technical procedures like installation a tough task for the users in order to solve the above issue see to it that the windows running on the system is a 32bit version or 64 bit version, open Microsoft website click download run the downloaded file and follow the further instructions. For any further help or support reach at: http://antivirusphonenumber.co.uk/kaspersky.html